Qusetion & Answer

Q: How to cancel password of online check- in procedure?
A: Use notepad to open Attcheckin.dat under catalogue of procedure installation: LastCheckTime = 37935.4607619213, WaintingUploadUsers=NJY2DQ050TkNcg==, AdminUser=111.

Q: How to cancel the password of fingerprint Admin procedure?
A: Firstly, Open Att2000.mdb database, secondly, open USERINFO form, then you will see there is a line in USERID, (How many Admins there are ,how many the line there will be), then delete it. Thirdly, Setup the value of Privilege in UserInfo to 0.

Q: When I connect the Fingerprint scanner to PC, why there is no response of CheckIn Procedure?
A: Please check Whether or not there is a hint ”no license” on the right down of CheckIn procedure .If there is, please contact us.

Q: When I open Checkin program, it shows: couldn’t find uru sensor which connect to PC or there is no useable license.
A: Please confirm whether or not connect uru, then check whether or not there is a “Biometric” in device manager, then check whether or not there is “Biokey 200 Fingerprint Reader by ZKSoftware Inc. under Biometric.
If there is no such info, maybe be URU couldn’t be connected well or terminal of usb broken, please try other PC .If usb terminal doesn’t broke, your uru is broken, please contact us. If there are above info, there is no license of this uru, please contact us.

Q: Why there is a hang when loading CheckIn program?
A: When you use PC, broke the driver of Fingerprint scanner, please uninstall this driver, then reinstall, it will be ok.
whole uninstall program is as follows:
1. Running “add/delete” procedure on control panel, uninstall driver of Fingerprint scanner;
2. Running “Regedit.exe” in “Run” of “start”, then delete;? HKEY_LOCAL_MACHINE \ Software\ DigitalPersona;
3. Delete DP*.dll under Windows\system;
4. Delete Program files\DigitalPersona.

Q: After upgrading T&A system, employee couldn’t verify when CheckIn, how to solve this problem?
A: When install fingerprint scanner driver procedure, you need to write in 16 nunmer, if you don’t write in 1234567890123456,pls prepare HKEY_LOCAL_MACHINE\Software\DigitalPersona in Regedit.exe.

Q: How to upgrade version 1.6 to 1.8?(How to upgrade U. R. U2000 to U. R. U4000)
A: a. At first, please backup Key of which install the driver. Backup method: open Regedit, then choose “[HKEY_LOCAL_MACHINE\SOFTWARE\Digital Persona]”,click “files” in the menu -> “export…”,then export the regedit to files. it is important to update the version. If you operate it incorrectly. It will lead to incompatible for the fingerprint temples of U. R. U2000/U. R. U4000;
b. after backup, uninstall old driver, restart Pc and install Biokey200/U. R. U4000 driver
c. output backup Regedit file to Regedit. finish upgrading driver;
d. download upgrade-program of online T&A software, then install it to catalogue which you used now, system will give a hint whether or not cover original files;
e. finish upgrading.

Q: How to modify the interface of online T&A software?
A: Please refer ATTFACE.DOC under? files of T&A software.

Q: Click right key, but no menu for modifying interface, how to solve this problem?
A: Open file attchecin.dat under catalogue of T&A procedure, find out ModifyFace (if there is no this item).if it’s value? is 0,pls modify it to 1,save and ESC.

If you can not find the answers from the questions above, please contact with our technique support.